Problem for new users in RT 3.8.2 " RT could not load avalid user"

Yes I still have this queue. Maybe is it related to LDAP
authentication ? I enabled LDAP in 3.8.2 with
RT-Authen-ExternalAuth-0.08_01 plugin.

Regarding mailgate, it’s a simple usage : I get emails from a mailbox
with pop and pass them through mailgate. Then it creates a ticket in
"incoming" queue.On Wed, Feb 25, 2009 at 6:57 PM, Jay R. Ashworth baylink@sprint.blackberry.net wrote:

Is that queue still called ‘incoming’ in 3.8.2?

What’s your mailgate aimed at?


via Blackberry

-----Original Message-----
From: L B bertignac@gmail.com

Date: Wed, 25 Feb 2009 18:54:47
To: RT-Users@lists.bestpractical.com
Subject: [rt-users] Problem for new users in RT 3.8.2 " RT could not load a
valid user"

Hello,

Since my migration from 3.6.6 to 3.8.2, I get this message for
requests from new users :

RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for this email (xxxx.xxxx@xxx.com).

You might need to grant ‘Everyone’ the right ‘CreateTicket’ for the
queue incoming.

And of course, I have this right on the “incoming” queue. How can I fix this ?

Thanks!

L.B.


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L.B.

Hi

i did a new install onto 3.8.2
I’m pretty sure i had this problem when my LDAP access user had not been
given the correct rights etc.

Are the users getting the bouncebacks on an LDAP system? if not you’ll
need to set the value below to 1. (you’ll find this in your
RT_SiteConfig.pm)

If this is set to 1, then users should be autocreated by RT

as internal users if they fail to authenticate from an

external service.

Set($AutoCreateNonExternalUsers, 0);

Calvin

L B wrote:

Yes I still have this queue. Maybe is it related to LDAP
authentication ? I enabled LDAP in 3.8.2 with
RT-Authen-ExternalAuth-0.08_01 plugin.

Regarding mailgate, it’s a simple usage : I get emails from a mailbox
with pop and pass them through mailgate. Then it creates a ticket in
"incoming" queue.

Is that queue still called ‘incoming’ in 3.8.2?

What’s your mailgate aimed at?


via Blackberry

-----Original Message-----
From: L B bertignac@gmail.com

Date: Wed, 25 Feb 2009 18:54:47
To: RT-Users@lists.bestpractical.com
Subject: [rt-users] Problem for new users in RT 3.8.2 " RT could not load a
valid user"

Hello,

Since my migration from 3.6.6 to 3.8.2, I get this message for
requests from new users :

RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for this email (xxxx.xxxx@xxx.com).

You might need to grant ‘Everyone’ the right ‘CreateTicket’ for the
queue incoming.

And of course, I have this right on the “incoming” queue. How can I fix this ?

Thanks!

L.B.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Calvin Chiang
Network Admin
Utilyx
1st Floor, 55 North Wharf Road
Paddington
London, W2 1LA
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www.utilyx.com

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It was set to 0, I think it’s probably the cause. Thanks !

L.B.