Hi there:
I’m writing a little piece of code to avoid storing duplicate values in
custom fields.
The custom field in reference is of ‘multiple values’ type.
I do the following:
my $CFValues = $Ticket->CustomFieldValuesAsString($cf_name);
if ($CFValues=~/$val/ms) {
# do not save the cf value
}
else {
# save the cf value
}
What’s really weird is if the custom field currently has one value,
the code above seems to be completely ignored. If there’s more than
one value, it does exactly what i need it to do.
This happens when it runs in a callback i wrote which is called by
‘Ticket/Update.html’
When i run the same snippet in a cli script it works always.
I’m totally clueless about what is causing this situation, after spending
countless hours i haven’t solved this problem.
Any help will be greatly appreciated
Hugo Escobar
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