Newbie to RT.
I have configured all the stuff but having difficulty with ticket creation
through e-mail. RT replies to my e-mail with the following:
Greetings, This message has been automatically generated in response to the
creation of a trouble ticket regarding:
a summary of which appears below.
There is no need to reply to this message right now. Your ticket has been
assigned an ID of [isas.howard.edu #17].
Please include the string:
in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.
But no ticket gets created in the database because I do this to look it up:
mysql> select id from Tickets;
| id |
| 1 |
| 2 |
| 3 |
| 4 |
4 rows in set (0.00 sec)
And no ticket #17. What am I doing wrong?