Problem creating ticket through e-mail

Hello all,

Newbie to RT.

I have configured all the stuff but having difficulty with ticket creation
through e-mail. RT replies to my e-mail with the following:

   Greetings,
    This message has been automatically generated in response to the

creation of a trouble ticket regarding:
“Technical support”,
a summary of which appears below.

There is no need to reply to this message right now. Your ticket has been
assigned an ID of [isas.howard.edu #17].

Please include the string:

     [isas.howard.edu #17]

in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.

But no ticket gets created in the database because I do this to look it up:

mysql> select id from Tickets;
| id |
| 1 |
| 2 |
| 3 |
| 4 |
4 rows in set (0.00 sec)

And no ticket #17. What am I doing wrong?

TIA

This is all of my log file content:

[Thu Oct 10 16:18:15 2002] [error]: WebRT: Could not load ticket 15 ()
[Thu Oct 10 16:27:27 2002] [error]: WebRT: Could not load ticket 15 ()
[Thu Oct 10 16:27:35 2002] [error]: WebRT: Could not load ticket #15 ()
[Thu Oct 10 16:27:38 2002] [error]: WebRT: Could not load ticket 15 ()
[Thu Oct 10 17:02:38 2002] [error]: WebRT: Could not load ticket 15 ()

And I am running this on Red Hat 7.3

Any more ideas?