I can’t find the answer to this in the mailing list archive, my
apologies if it has been answered before…
I am trying to generate an email from my NMS (OpenNMS) to RT 3.0.2 in
order to open a ticket automatically in the event of a network problem.
By default, emails sent from OpenNMS are from root or more
When the email is received by rt-mailgate, I get the following error
“RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for your email.”
Now, I actually do have a user named root in RT, with an email address
matching the address generated by OpenNMS. Where is it looking for the
user from? How can I resolve this?
Thanks in advance!