Problem attachments under RT3.0.9

RT Users
1

Hi @ All,

another Problem: If i attach an attachment, this works if the attachment is
smaller than 1 MB, a greater one will not be attached. in the
rt_siteconfig.pm the attachment value is set to 10 mb?!?

And the interessting point: the attachement (greater than 1 mb) will be
shown in the ticket as comment.

Any Ideas ?

Greetings

Torsten Brumm

2

There’s a seting in MySQL (I’m assuming that this is what you’re using)
that defaults to 1mb. I can’t remember the setting off the top of my
head, but google should be able to find it. You have to make sure it’s
as large as the largest attachment you want to store.
-Kelly

-----Original Message-----
From: HAM MI-IH / Torsten Brumm
[mailto:torsten.brumm@kuehne-nagel.com]
Sent: Friday, February 20, 2004 10:30 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Problem attachments under RT3.0.9

Hi @ All,

another Problem: If i attach an attachment, this works if the
attachment
is
smaller than 1 MB, a greater one will not be attached. in the
rt_siteconfig.pm the attachment value is set to 10 mb?!?

And the interessting point: the attachement (greater than 1 mb) will
be
shown in the ticket as comment.

Any Ideas ?

Greetings

Torsten Brumm

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3

Isn’t it “max_allowed_packet”.

Chago

4

Isn’t it “max_allowed_packet”.

Yes.

Nate Duehr, nate@natetech.com