Privileges req'd for querying custom fields

RT Users
1

Hi,

RT 3.4
Solaris
MySQL

I have created several custom fields, and as an Admin, I can use them in
queries. How would I assign privileges so that somebody who is not an
Admin is able to see and use those custom fields in a query? Those
custom fields are visible during a ticket creation but not during a
query.

Thanks,
Ron

Ron Tyro
Scotiabank Information Commmons, University of Toronto

2

Those
custom fields are visible during a ticket creation but not during a
query.

http://wiki.bestpractical.com/index.cgi?FAQ

Web User Interface

Q: How do I search custom fields?

Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
“The latest Cray supercomputer is rumored to be so fast that it
can execute an infinite loop in under 2 minutes.”

3

Thanks Russell,

This works fine.

Ron

Russell Mosemann wrote:

Those
custom fields are visible during a ticket creation but not during a
query.

Request Tracker Wiki

Web User Interface

Q: How do I search custom fields?

Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
“The latest Cray supercomputer is rumored to be so fast that it
can execute an infinite loop in under 2 minutes.”

Ron Tyro
Scotiabank Information Commmons, University of Toronto