Privileged users seeing tickets they requested in RT3

Our unprivileged users find the “Tickets I Requested” web interface
quite useful, however, privileged users don’t get that same view. Is
there a way to add that “widget” onto the Home page for privileged users
too? We have several users who are privileged because they manage one
queue but who are essentially unprivileged users for all the other queues.

I’ve been poking around the wiki docs but haven’t seen anything that
looks like what I am looking for.

Thanks!

Fran Fabrizio
Senior Systems Analyst
Department of Computer and Information Sciences
University of Alabama at Birmingham
http://www.cis.uab.edu/
205.934.0653

There is extension on the wiki that allow you to put Saved Searches on
the main page for RT-3.4, but in 3.5 branch this functionality is in
core and you can build query “Tickets CurrentUser Requested”.
Also it’s easy to copy component that builds “Tickets I own” box and
change it to “Tickets I requested” without applying extension or
upgrading.On 3/13/06, Fran Fabrizio fran@cis.uab.edu wrote:

Our unprivileged users find the “Tickets I Requested” web interface
quite useful, however, privileged users don’t get that same view. Is
there a way to add that “widget” onto the Home page for privileged users
too? We have several users who are privileged because they manage one
queue but who are essentially unprivileged users for all the other queues.

I’ve been poking around the wiki docs but haven’t seen anything that
looks like what I am looking for.

Thanks!


Fran Fabrizio
Senior Systems Analyst
Department of Computer and Information Sciences
University of Alabama at Birmingham
http://www.cis.uab.edu/
205.934.0653


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Best regards, Ruslan.

Thanks for this info. In trying to implement this, I noticed an odd
thing…

/var/rt/html/Elements/MyRequests - not actually my requests, actually
"newest unowned tickets" element
/var/rt/html/SelfService/Elements/MyRequests - the actual element for
listing my requests

Perhaps the RT team can change the name of the former to avoid
confusion? RT 3.4.5 here, not sure if this is fixed in 3.5.

In any event, I simply copied SelfService/Elements/MyRequests to
Elements/MyOwnRequests, added a call to MyOwnRequests in index.html, and
it seems to work pretty well. Thanks!

Ruslan Zakirov wrote:

There is extension on the wiki that allow you to put Saved Searches onthe main page for RT-3.4, but in 3.5 branch this functionality is incore and you can build query “Tickets CurrentUser Requested”.Also it’s easy to copy component that builds “Tickets I own” box andchange it to “Tickets I requested” without applying extension orupgrading.

py at http://rtbook.bestpractical.com>>> We’re hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html>

–Best regards, Ruslan.

Fran Fabrizio
Senior Systems Analyst
Department of Computer and Information Sciences
University of Alabama at Birmingham
http://www.cis.uab.edu/
205.934.0653