Priority value

RT Users
1

Hi,
is there a way i can change the priority field in a ticket to a pull down
menu with 4 options like :
100 - urgent 75 - high, and so on?

Or use a custom field which the user selects, when the ticket is created
update the priorty numeric value?

Thanks in advanced.

Richard

Richard Pacheco

2

Hi,
is there a way i can change the priority field in a ticket to a pull
down menu with 4 options like :
100 - urgent 75 - high, and so on?

Or use a custom field which the user selects, when the ticket is
created update the priorty numeric value?

Thanks in advanced.

Try RT::Extension::PriorityAsString - show priorities in RT as strings instead of numbers - metacpan.org

  • Alex
3

This extension may be what you’re looking for – RT::Extension::PriorityAsString - show priorities in RT as strings instead of numbers - metacpan.org

It’ll use configured (from RT_SiteConfig.pm) strings to represent numeric values.

Aaron> On Jul 14, 2015, at 5:57 PM, ripache@gmail.com wrote:

Hi,
is there a way i can change the priority field in a ticket to a pull down menu with 4 options like :
100 - urgent 75 - high, and so on?

Or use a custom field which the user selects, when the ticket is created update the priorty numeric value?

Thanks in advanced.

Richard

–
Richard Pacheco

4

Richard,

There is an extension by Best Practical that changes the numeric priority to a string.

GarethFrom: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of ripache@gmail.com
Sent: 15 July 2015 01:57
To: rt-users@lists.bestpractical.com; Richard Pacheco
Subject: [rt-users] Priority value

Hi,

is there a way i can change the priority field in a ticket to a pull down menu with 4 options like :

100 - urgent 75 - high, and so on?

Or use a custom field which the user selects, when the ticket is created update the priorty numeric value?

Thanks in advanced.

Richard

Richard Pacheco

5

Thanks to all for your recommendation, will give it a try a let you know.
Thanks once again.On Wed, Jul 15, 2015 at 4:50 AM, Gareth Dawson gareth.dawson@pet.cam.ac.uk wrote:

Richard,

There is an extension by Best Practical that changes the numeric priority
to a string.

RT::Extension::PriorityAsString - show priorities in RT as strings instead of numbers - metacpan.org

Gareth

From: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] *On
Behalf Of *ripache@gmail.com
Sent: 15 July 2015 01:57
To: rt-users@lists.bestpractical.com; Richard Pacheco
Subject: [rt-users] Priority value

Hi,

is there a way i can change the priority field in a ticket to a pull down
menu with 4 options like :

100 - urgent 75 - high, and so on?

Or use a custom field which the user selects, when the ticket is created
update the priorty numeric value?

Thanks in advanced.

Richard

–
Richard Pacheco

Richard Pacheco

6

Thanks once again that worked. Perhaps this is a long shot,
Is there a way Priority field be displayed on the queue when the Ticket is
being created?

Or have a CustomField, they can choose the Priority value, and update (or
set) the Prioirty value?

Thanks once again, really appreciate all of your help.

RichardOn Wed, Jul 15, 2015 at 7:08 AM, ripache@gmail.com wrote:

Thanks to all for your recommendation, will give it a try a let you know.
Thanks once again.

On Wed, Jul 15, 2015 at 4:50 AM, Gareth Dawson < gareth.dawson@pet.cam.ac.uk> wrote:

Richard,

There is an extension by Best Practical that changes the numeric priority
to a string.

RT::Extension::PriorityAsString - show priorities in RT as strings instead of numbers - metacpan.org

Gareth

From: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] *On
Behalf Of *ripache@gmail.com
Sent: 15 July 2015 01:57
To: rt-users@lists.bestpractical.com; Richard Pacheco
Subject: [rt-users] Priority value

Hi,

is there a way i can change the priority field in a ticket to a pull down
menu with 4 options like :

100 - urgent 75 - high, and so on?

Or use a custom field which the user selects, when the ticket is created
update the priorty numeric value?

Thanks in advanced.

Richard

–
Richard Pacheco

–
Richard Pacheco

Richard Pacheco

7

On the new ticket page, if you click from the Basics to Details in the upper right, it’ll have the option for selecting a priority.

You can also do it via a custom field having a scrip set the true priority, an example for the scrip is at http://requesttracker.wikia.com/wiki/CreatePriorityBasedOnCustomFieldValues. I haven’t done this myself, I generally just use the Queue default priority.

Aaron> On Jul 15, 2015, at 5:16 AM, ripache@gmail.com wrote:

Thanks once again that worked. Perhaps this is a long shot,
Is there a way Priority field be displayed on the queue when the Ticket is being created?

Or have a CustomField, they can choose the Priority value, and update (or set) the Prioirty value?

Thanks once again, really appreciate all of your help.

Richard

On Wed, Jul 15, 2015 at 7:08 AM, <ripache@gmail.com mailto:ripache@gmail.com> wrote:
Thanks to all for your recommendation, will give it a try a let you know.
Thanks once again.

On Wed, Jul 15, 2015 at 4:50 AM, Gareth Dawson <gareth.dawson@pet.cam.ac.uk mailto:gareth.dawson@pet.cam.ac.uk> wrote:
Richard,

There is an extension by Best Practical that changes the numeric priority to a string.

RT::Extension::PriorityAsString - show priorities in RT as strings instead of numbers - metacpan.org https://metacpan.org/pod/RT::Extension::PriorityAsString

Gareth

<>
From: rt-users [mailto:rt-users-bounces@lists.bestpractical.com mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of ripache@gmail.com mailto:ripache@gmail.com
Sent: 15 July 2015 01:57
To: rt-users@lists.bestpractical.com mailto:rt-users@lists.bestpractical.com; Richard Pacheco
Subject: [rt-users] Priority value

Hi,

is there a way i can change the priority field in a ticket to a pull down menu with 4 options like :

100 - urgent 75 - high, and so on?

Or use a custom field which the user selects, when the ticket is created update the priorty numeric value?

Thanks in advanced.

Richard

–
Richard Pacheco

–
Richard Pacheco

–
Richard Pacheco

8

Thanks Aaron> On Jul 15, 2015, at 3:04 PM, Aaron McCormack aaron@backblaze.com wrote:

On the new ticket page, if you click from the Basics to Details in the upper right, it’ll have the option for selecting a priority.

You can also do it via a custom field having a scrip set the true priority, an example for the scrip is at http://requesttracker.wikia.com/wiki/CreatePriorityBasedOnCustomFieldValues. I haven’t done this myself, I generally just use the Queue default priority.

Aaron

On Jul 15, 2015, at 5:16 AM, ripache@gmail.com wrote:

Thanks once again that worked. Perhaps this is a long shot,
Is there a way Priority field be displayed on the queue when the Ticket is being created?

Or have a CustomField, they can choose the Priority value, and update (or set) the Prioirty value?

Thanks once again, really appreciate all of your help.

Richard

On Wed, Jul 15, 2015 at 7:08 AM, ripache@gmail.com wrote:
Thanks to all for your recommendation, will give it a try a let you know.
Thanks once again.

On Wed, Jul 15, 2015 at 4:50 AM, Gareth Dawson gareth.dawson@pet.cam.ac.uk wrote:
Richard,

There is an extension by Best Practical that changes the numeric priority to a string.

RT::Extension::PriorityAsString - show priorities in RT as strings instead of numbers - metacpan.org

Gareth

From: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of ripache@gmail.com
Sent: 15 July 2015 01:57
To: rt-users@lists.bestpractical.com; Richard Pacheco
Subject: [rt-users] Priority value

Hi,

is there a way i can change the priority field in a ticket to a pull down menu with 4 options like :

100 - urgent 75 - high, and so on?

Or use a custom field which the user selects, when the ticket is created update the priorty numeric value?

Thanks in advanced.

Richard

–
Richard Pacheco

–
Richard Pacheco

–
Richard Pacheco