On the new ticket page, if you click from the Basics to Details in the upper right, it’ll have the option for selecting a priority.
You can also do it via a custom field having a scrip set the true priority, an example for the scrip is at http://requesttracker.wikia.com/wiki/CreatePriorityBasedOnCustomFieldValues. I haven’t done this myself, I generally just use the Queue default priority.
Aaron> On Jul 15, 2015, at 5:16 AM, email@example.com wrote:
Thanks once again that worked. Perhaps this is a long shot,
Is there a way Priority field be displayed on the queue when the Ticket is being created?
Or have a CustomField, they can choose the Priority value, and update (or set) the Prioirty value?
Thanks once again, really appreciate all of your help.
On Wed, Jul 15, 2015 at 7:08 AM, <firstname.lastname@example.org mailto:email@example.com> wrote:
Thanks to all for your recommendation, will give it a try a let you know.
Thanks once again.
On Wed, Jul 15, 2015 at 4:50 AM, Gareth Dawson <firstname.lastname@example.org mailto:email@example.com> wrote:
There is an extension by Best Practical that changes the numeric priority to a string.
From: rt-users [mailto:firstname.lastname@example.org mailto:email@example.com] On Behalf Of firstname.lastname@example.org mailto:email@example.com
Sent: 15 July 2015 01:57
To: firstname.lastname@example.org mailto:email@example.com; Richard Pacheco
Subject: [rt-users] Priority value
is there a way i can change the priority field in a ticket to a pull down menu with 4 options like :
100 - urgent 75 - high, and so on?
Or use a custom field which the user selects, when the ticket is created update the priorty numeric value?
Thanks in advanced.