Priority status messages

Greetings,

Hopefully someone has a tip as to how to accomplish this :slight_smile:

Our call center would like to have priority system messages appear on their
RT at a glance page. An example would be if our company were experiencing a
problem with our PBX, data ingestion, or anything that affects a large
number of clients. A call center employee could then post a message that
would propagate to all users referencing the issue and ticket number.

I apologize for the vagueness of the question, I am new to RT and am still
getting a feel for what can and can’t be done with this wonderful program.
Any suggestions or tips would be greatly appreciated.

Thanks,

Mike

Greetings,

Hopefully someone has a tip as to how to accomplish this :slight_smile:

Our call center would like to have priority system messages appear on their
RT at a glance page. An example would be if our company were experiencing a
problem with our PBX, data ingestion, or anything that affects a large
number of clients. A call center employee could then post a message that
would propagate to all users referencing the issue and ticket number.

You want RT::Extension::ServiceUpdates…Which we built a while back and
failed to release. I’ve remedied that problem. It should be on CPAN
today.

Our call center would like to have priority system messages appear on

their RT at a glance page. An example would be if our company were
experiencing a problem with our PBX, data ingestion, or anything that

affects a large number of clients. A call center employee could then
post a message that would propagate to all users referencing the
issue

and ticket number.

You want RT::Extension::ServiceUpdates…Which we built a while back
and failed to release. I’ve remedied that problem. It should be on
CPAN today.

Sounds handy…in its current state, what (if any) control does it offer
over who has permission to create updates and who has permission to view
them?

Mark Roedel
Web Programmer / Analyst
LeTourneau University