we’ve been using RT for awhile noe, and top of my personal feature
requests is a system for colour-coding by priority…
and of course auto-=escalation, although i haven’t tried the 'escalator’
script yet…is there a proper feature request list somewhere?
thx for a great product
we’ve been using RT for awhile noe, and top of my personal feature
requests is a system for colour-coding by priority…and of course auto-=escalation, although i haven’t tried the ‘escalator’
script yet…is there a proper feature request list somewhere?
The escalator script system does work. Having said that, you should take
extra care making sure that your scrips are set up in such a way that
the requestors, et al don’t become completely annoyed with RT sending
them scads of email. (As was the case in our shop… “notify upon
transaction” turned out to be a bad, bad idea!)
Karel P Kerezman, IS Admin Entercom Portland
I found Jesus! (He was behind the couch the whole time…)