Priority & Escation

Greetings to all,

I got the rt-escalate script working with no problems, but I’m wondering
if there is someway to make a ticket that is over due or reaching its
due date to stand out, maybe high light it in red or something…

I’m running RT 3.4.0 on FC2…

Please let me know and Thanks!

Tom

I got the rt-escalate script working with no problems, but I’m wondering
if there is someway to make a ticket that is over due or reaching its
due date to stand out, maybe high light it in red or something…

This might be a starting place.

http://wiki.bestpractical.com/index.cgi?ShowStatusInColor

Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
"We deliver anywhere in the world in 30 minutes or less, or the
next one’s free." - Nuclear missle silo commander

That works… Thanks for your help and sorry for the poor spelling…

TomOn Tue, 2005-04-05 at 16:32, Russell Mosemann wrote:

On Tue, 5 Apr 2005, Thomas Earl wrote:

I got the rt-escalate script working with no problems, but I’m wondering
if there is someway to make a ticket that is over due or reaching its
due date to stand out, maybe high light it in red or something…

This might be a starting place.

http://wiki.bestpractical.com/index.cgi?ShowStatusInColor


Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
"We deliver anywhere in the world in 30 minutes or less, or the
next one’s free." - Nuclear missle silo commander