Priority changes with time?

RT Users
1

Hi,

I’m using RT 2.0.13 and want to use priority.
Does the priority changes with time to the limit I specified?
The sentence in the queue-config says so:
Priority starts at: 0 Over time, priority moves toward: 10

So, when the ticket should be due in 2 days, my priority doesn’t move
toward 10. It stays by 0.

Is there something else I have to do, so that my priority changes with time?

Thanks for help…

Andre
Andre Esser
andre@snyrre.de

2

Andre Esser:

Is there something else I have to do, so that my priority changes with time?

Yes; you need to run the Escalator, which is in RT’s contrib directory.

Sometimes when you fill a vacuum, it still sucks. -Rob Pike