My question has to do with the functionality of Priorities and Due dates
in RT. Do these have any real affects in the system? In other words, is
mail sent or flags set when a ticket is not resolved in the time set for
a particular queue? Do tickets move up in priorty on thier own? Is mail
sent on very high priority tickets?
Or are these values simply there for ease of use by the RT user?
Thanks in advance for any help.
Bolivar Geraldo (Junior)
NOC Analyst
Ph: 617-559-4031
Cell: 617-699-4315
E-mail: bgeraldo@sockeye.com
Pager: bgeraldo-pager@sockeye.com
Sockeye Networks, Inc.
275 Grove St., Suite 1-120
Newton, MA 02466-2272