Priorities not going up?

RT Users
1

Hi All,

I have set up the priorities on the Queues to start at 25 and over time
go up to 99, but this never happens… (Tickets are set to be due 2 days
after opening).

Thanks!

Art

PS, is anyone else getting crazy spam by posting to this list? Is there
a way to protect the email addresses in the list archives?

2

Art Morales wrote:

I have set up the priorities on the Queues to start at 25 and over time
go up to 99, but this never happens… (Tickets are set to be due 2 days
after opening).

You need to run the EscalatePriority script nightly.

-R

3

This one time, at band camp, Art Morales wrote:

I have set up the priorities on the Queues to start at 25 and over time
go up to 99, but this never happens… (Tickets are set to be due 2 days
after opening).

Have a look at rt-crontool.

jaq@spacepants.org http://spacepants.org/jaq.gpg