I want to move a ticket from queue A to queue B.\
I have 2 custom fields on queue B; 1 for queue name and 1 for queue number
I am trying to have a script know when a new ticket is coming into this queue and capture which queue it came from.
I have been searching the documentation with little success.
I know the sis probably easy for perl folks, which I am not unfortunately, and in the past I have ben successful when I can see an example
Can someone share if this is possible and do you have an example
Thanks in advance
Joe
Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/doit
Administration 627
Office - 410-455-3020
Email - kirby@umbc.edu