Joe - Have you tried this plugin yet?
I’m looking at it to control ticket flow, but it might do what you need. IT says its for version 3.8 though so I’m unsure if it will work on 4.4.x
Senior Systems Administrator
Quality Vision International, Inc.
Phone: (585) 544-0450 x300
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Message: 1Date: Mon, 23 Jan 2017 06:50:27 -0500
From: Joe Kirby firstname.lastname@example.org
To: rt-users email@example.com
Subject: [rt-users] Previous ticket info on Queue Change
Content-Type: text/plain; charset=“us-ascii”
I want to move a ticket from queue A to queue B.\
I have 2 custom fields on queue B; 1 for queue name and 1 for queue number
I am trying to have a script know when a new ticket is coming into this queue and capture which queue it came from.
I have been searching the documentation with little success.
I know the sis probably easy for perl folks, which I am not unfortunately, and in the past I have ben successful when I can see an example
Can someone share if this is possible and do you have an example
Thanks in advance
Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/doit
Office - 410-455-3020
Email - firstname.lastname@example.org