Preventing requestors from assigning new tickets topeople

Modify Ticket will do what you ask but it will also remove:

change tickets: subject, status, time worked, time left, priorities,
queue, dates, watchers, owner, and relationships to other tickets; add
comments and replies to tickets

see: http://wiki.bestpractical.com/index.cgi?ManualRights

Phil-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Julian C.
Dunn
Sent: Wednesday, July 13, 2005 6:35 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] preventing requestors from assigning new tickets
topeople

Hello,

In our environment we allow most of our users to have some rights in RT
(i.e. they don’t just have RT self serve access). Unfortunately, it
means that many of them can create tickets and assign them to people on
the responsible team (by setting “Owner” on ticket creation). I don’t
want this to happen.

Is there a right I can revoke from these users to prevent them from
doing this? I couldn’t find anything from reading the Wiki.

  • Julian

– Julian C. Dunn, B.A.Sc, P.Eng. Julian_Dunn@cbc.ca
– Platform Administrator, CBC.ca Production & Operations
– Office: 2C310-Q * Tel.: (416) 205-3311 x5592

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com