Preventing Autoreply for certain queues

RT Users
1

Hi All,

I want to create tickets in a queue without generating an Autoreply. Or an
error in my logs. But I don’t want to modify the Global templates or
scrips to do so.

How do I create an Autoreply template that behaves like the Global Blank
template? The blank Autoreply template I created generates the following
message in my error log “[error]: error: unexpected end of header”. The
Content field for my blank Autoreply template in the database is an empty
blob, same as the Global Blank template. I even set the description the
same “A blank template”.

Thanks,
Gene

Gene LeDuc, GSEC
Security Analyst
San Diego State University

2

It was getting to be a pain trying to work around the defaults, so I
followed your lead and disabled them all. Works exactly the way I want it
now, thanks for the advice.

At 10:46 AM 3/22/2007, chaim rieger wrote:

Gene LeDuc wrote:

I want to create tickets in a queue without generating an Autoreply.
Or an error in my logs. But I don’t want to modify the Global templates
or scrips to do so.

How do I create an Autoreply template that behaves like the Global Blank
template? The blank Autoreply template I created generates the following
message in my error log “[error]: error: unexpected end of header”. The
Content field for my blank Autoreply template in the database is an empty
blob, same as the Global Blank template. I even set the description the
same “A blank template”.
i dont know if global has precedence on per-queue-scrip
i disabled all my global scrips, and only have autoreply (on create,
correspond, etc…) for the queues that i need them,
ie. the cron queue doesnt get an autoreply.

Gene LeDuc, GSEC
Security Analyst
San Diego State University