Preventing a ticket from closing

RT Users
1

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Hi,

we have from time to time situation when our people, forget to take the
ownership of a ticket before closing it, and we would like to prevent that.
The problem is that I don’t know were to start searching. Is it
possible that a scrip to deny the closing of a ticket if owner is set to
nobody ?
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2

Try this scrip Request Tracker Wiki
So the owner will be set automatically to the last person who close the
ticket
I think , this is the best way to adresse your problem

best regards

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