I’m in the process of locking down end-user permissions in our RT install. We want it set up so that users can only do Reply, and Admins can use Comment and Reply. At present, my “end user” can’t see a Comment in a ticket, or an attachment made with a Comment. However, if the user emails the Comment address or uses the Comment in the Action drop-down in the ticket the entry gets made. The proper visibility of the resulting Comment is correct. AFAIK, there are no global permissions for anything (I’m doing it al at the queue level for each queue).
Everyone, Privileged, Unprivileged all have no permissions
End User perms for queue: CreateTicket, SeeQueue
Requestor perms for queue: ReplyToTicket, SeeCustomField, SeeQueue, ShowTicket, ModifyCustomField, ModifyTicket
Did I overlook something?
Stephen J. Cena
Supervisor/Systems Administrator - MIS/IT Dept
Quality Vision International
850 Hudson Ave
Phone: 585-544-0450 x300
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