I reset the owner to "Nobody" when a ticket is moved to a new queue.
Perhaps a little change to that will work for you. Here it is:
Condition: On Create
Custom condition: none
Custom action preparation code:
Custom action cleanup code:
set new Ticket Owner value
my $ticket = $self->TicketObj;
I hope this helps.
LBNLOn 5/22/2008 10:48 AM, Aaron Sallade wrote:
We have a workflow where our customers log in to RT and can create a new
ticket in the Helpdesk Queue. Unfortunately they are currently able to
assign an Owner during the Create process.
I have not been able to find a permission that limits or allows
assigning an owner, it seems to be granted along with the Create Ticket
I have tried to write a scrip that will set the owner to Nobody, but I
get an error in the log stating that I can only assign tickets that have
no owner or are assigned to me.
PTSO of Washington
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