Prevent users from adding CC's and AdminCC's to tickets

RT Users
1

What permissions do I need to remove/enable to prevent users from modifying the CC/AdminCC lists (more specifically the AdminCC list). The audit trail of when people being added & removed is helpful, but I’d like to prevent it outright.

Stephen J. Cena
Supervisor/Systems Administrator - MIS/IT Dept
Quality Vision International
850 Hudson Ave
Rochester,NY 14620
Phone: 585-544-0450 x300

Please report email problems to: postmaster@qvii.commailto:postmaster@qvii.com

QVII MIS/IT Dept - We do what we must because we can.
“Thank you for helping us help you help us all.”

2

From the v4.2.7 code, I’m interpreting these rules:

  1. Add/remove anyone if the user has the ModifyTicket right.
  2. Only add/remove self as AdminCc if the user has the WatchAsAdminCc
    right.
  3. Only add/remove self as Cc/Requestor if the user has the Watch right.

The logic is probably the same for all other recent versions of RT, but if
in doubt, take a look at the _HasModifyWatcherRight method in
lib/RT/Ticket.pm.On 13 February 2015 at 04:26, Cena, Stephen (ext. 300) SJC@qvii.com wrote:

What permissions do I need to remove/enable to prevent users from
modifying the CC/AdminCC lists (more specifically the AdminCC list). The
audit trail of when people being added & removed is helpful, but I’d like
to prevent it outright.

Stephen J. Cena
Supervisor/Systems Administrator - MIS/IT Dept
Quality Vision International
850 Hudson Ave
Rochester,NY 14620
Phone: 585-544-0450 x300

Please report email problems to: postmaster@qvii.com

QVII MIS/IT Dept - We do what we must because we can.
“Thank you for helping us help you help us all.”