Prevent Subject Lines Starting with RE: or Re: from creating tickets

I won’t to stop any emails with the Subject line of RE: or Re:
from creating tickets?
Is this something that can be done with sendmail or rtmailgate, while
still retaining the ability for users to create tickets via email?

Thanks,
Paul J

I won’t to stop any emails with the Subject line of RE: or Re:
from creating tickets?
Is this something that can be done with sendmail or rtmailgate, while
still retaining the ability for users to create tickets via email?

I’d probably just use procmail for that myself.

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Thanks. After some googling, I implemented the following in my sendmail.cf
to silently discard the subject lines of my choice with out sending an
annoying reply message

LOCAL_RULESETS
F{FullSubjects} -o /etc/mail/subjects_full
F{PartSubjects} -o /etc/mail/subjects_part
HSubject: $>CheckSubject

SCheckSubject
R$={FullSubjects}$* $: REJECTSUBJECT
R$* $={PartSubjects} $* $: REJECTSUBJECT
R$* REJECTSUBJECT $* $#discard $: discard

Thanks,
Paul J

From:
Jesse Vincent jesse@bestpractical.com
To:
pjaramillo@kcp.com
Cc:
rt-users@lists.bestpractical.com
Date:
11/25/2009 10:26 AM
Subject:
Re: [rt-users] Prevent Subject Lines Starting with RE: or Re: from
creating tickets

I won’t to stop any emails with the Subject line of RE: or
Re:
from creating tickets?
Is this something that can be done with sendmail or rtmailgate, while
still retaining the ability for users to create tickets via email?

I’d probably just use procmail for that myself.

Thanks,
Paul J


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