Prevent new tickets from being stalled

RT Users
1

Hi All,

Does anyone have a patch to prevent new tickets from being stalled
immidiately?

What I am trying to achieve is to prevent someone from sidelining a ticket
and then forgetting about it (since stalled does not show up in the
homepage).

Regards,

Rehan van der Merwe
Neil Harvey & Associates (Pty) Ltd
http://www.nha.co.za
rehan@nha.co.za
Tel: +27 21 6709237
Fax: +27 21 6709337

2

Does anyone have a patch to prevent new tickets from being stalled
immidiately?

What I am trying to achieve is to prevent someone from sidelining a ticket
and then forgetting about it (since stalled does not show up in the
homepage).

You could:

write a Scrip to unstall it if the creation date is less than a
few days ago

change the webUI to prevent stalling if the age is less than a few
days ago.

change the default listing in the webUI to display stalled tickets

Regards,

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B                      Operations