Prevent external users to be owners

Hi,

Is there anyway to prevent external users from being owners of tickets?

Thanks,
Gilbert.

Is there anyway to prevent external users from being owners of tickets?

Don’t grant Everyone or Unprivileged the OwnTicket right.

Thomas

Is there anyway to prevent external users from being owners of tickets?

Don’t grant them the OwnTicket right.
You probably gave it to Everyone instead of a selected group of users.

-kevin

I’m confused by the permissions.
I understand that when a user doesn’t have the privileged user flag the
are unprivileged
That being said, when I go into the Modify global group rights.
I choose Unprivileged I don’t understand why there are 3 tabs (General
Rights, Staff, and Rights for Administrators) what do these tabs have to
do with an unprivileged user?

The own ticket right is on the Staff tab, yet a Unprivileged user is not
a staff.

Am I the only one confused??

Sorry I just don’t get it.
I’m not sure how I gave Everyone the right to own a ticket, on the
Everyone group there are also 3 tabs???On 24/08/2011 9:33 AM, Kevin Falcone wrote:

On Wed, Aug 24, 2011 at 08:44:10AM -0400, Gilbert Rebeiro wrote:

Is there anyway to prevent external users from being owners of tickets?
Don’t grant them the OwnTicket right.
You probably gave it to Everyone instead of a selected group of users.

-kevin


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I’m confused by the permissions.
I understand that when a user doesn’t have the privileged user flag
the are unprivileged
That being said, when I go into the Modify global group rights.
I choose Unprivileged I don’t understand why there are 3 tabs
(General Rights, Staff, and Rights for Administrators) what do these
tabs have to do with an unprivileged user?

Those are “rights you often give to staff” and “rights you often give
to administrators”. They are not groups. They do not turn users into
staff. They are simple a way of organizing the rights.

The own ticket right is on the Staff tab, yet a Unprivileged user is
not a staff.

Am I the only one confused??

Sorry I just don’t get it.
I’m not sure how I gave Everyone the right to own a ticket, on the
Everyone group there are also 3 tabs???

See my explanation above. Giving Everyone OwnTicket is almost never
the right configuration.

-kevin