Prevent CC address from adding to notification list

RT Users
1

Hi,

Is there a way to prevent email addresses on CC list from being added to RT
notification list?

Simon

2

Hi Simon,

In RT_SiteConfig.pm:

Set($ParseNewMessageForTicketCcs , 0);On Wed, Mar 2, 2011 at 10:17 AM, Simon Gao simon.gao@schrodinger.comwrote:

Hi,

Is there a way to prevent email addresses on CC list from being added to RT
notification list?

Simon

Landon Stewart LStewart@SUPERB.NET
SuperbHosting.Net by Superb Internet Corp.
Toll Free (US/Canada): 888-354-6128 x 4199
Direct: 206-438-5879
Web hosting and more “Ahead of the Rest”: http://www.superbhosting.net

3

Thanks. What about just for one queue, not applied to all other queues?

SimonOn Wed, Mar 2, 2011 at 10:19 AM, Landon Stewart lstewart@superb.net wrote:

Hi Simon,

In RT_SiteConfig.pm:

Set($ParseNewMessageForTicketCcs , 0);

On Wed, Mar 2, 2011 at 10:17 AM, Simon Gao simon.gao@schrodinger.comwrote:

Hi,

Is there a way to prevent email addresses on CC list from being added to
RT notification list?

Simon

–
Landon Stewart LStewart@SUPERB.NET
SuperbHosting.Net by Superb Internet Corp.
Toll Free (US/Canada): 888-354-6128 x 4199
Direct: 206-438-5879
Web hosting and more “Ahead of the Rest”: http://www.superbhosting.net

4

Hey Simon,

I think you just have to modify the Scrip with the action “Notify Requestors
and Ccs” and set it to “Notify Requestors” instead.

RT → Configuration → Queues → → Scrips

The ones I’d check out from the defaults are “On Create Notify AdminCcs” and
“On Correspond Notify Requestors and Ccs with template Correspondence”.On Wed, Mar 2, 2011 at 10:24 AM, Simon Gao simon.gao@schrodinger.comwrote:

Thanks. What about just for one queue, not applied to all other queues?

Simon

On Wed, Mar 2, 2011 at 10:19 AM, Landon Stewart lstewart@superb.netwrote:

Hi Simon,

In RT_SiteConfig.pm:

Set($ParseNewMessageForTicketCcs , 0);

On Wed, Mar 2, 2011 at 10:17 AM, Simon Gao simon.gao@schrodinger.comwrote:

Hi,

Is there a way to prevent email addresses on CC list from being added to
RT notification list?

Simon

–
Landon Stewart LStewart@SUPERB.NET
SuperbHosting.Net by Superb Internet Corp.
Toll Free (US/Canada): 888-354-6128 x 4199
Direct: 206-438-5879
Web hosting and more “Ahead of the Rest”: http://www.superbhosting.net

Landon Stewart LStewart@SUPERB.NET
SuperbHosting.Net by Superb Internet Corp.
Toll Free (US/Canada): 888-354-6128 x 4199
Direct: 206-438-5879
Web hosting and more “Ahead of the Rest”: http://www.superbhosting.net

5

Thanks. What about just for one queue, not applied to all other queues?

Nope. Grep for this option in the code and see if you can patch it to
work only for one queue. I suspect it would be only one place or two.

Simon

Hi Simon,

In RT_SiteConfig.pm:

Set($ParseNewMessageForTicketCcs , 0);

Hi,

Is there a way to prevent email addresses on CC list from being added to
RT notification list?

Simon

–
Landon Stewart LStewart@SUPERB.NET
SuperbHosting.Net by Superb Internet Corp.
Toll Free (US/Canada): 888-354-6128 x 4199
Direct: 206-438-5879
Web hosting and more “Ahead of the Rest”: http://www.superbhosting.net

Best regards, Ruslan.