Preselect value

Hello,
When I was configuring RT system (version 3.8.2) I wanted to preselect
value in Custom Field (type - select one value). Is there a possibility
to do so? I searched mailing lists for answer to this question but I was
not successful in finding the answer.

Tahnks in advance for your help,
Tom.

Tomas,

When did you want this to happen? At create time? Just write a scrip 

with the condition to when you want it to happen (may have to make this
user-defined) and then write an action to set the value of the CF. IF
this is the case and you have trouble with the scrip, I have many
examples I can send you. If I’m wrong, then ignore my suggestion. :slight_smile:

Kenn
LBNLOn 1/16/2009 5:26 AM, Tom� S�ra wrote:

Hello,
When I was configuring RT system (version 3.8.2) I wanted to preselect
value in Custom Field (type - select one value). Is there a possibility
to do so? I searched mailing lists for answer to this question but I was
not successful in finding the answer.

Tahnks in advance for your help,
Tom.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Kenn, thanks for your reply.
If you can send some example I would be greatful. Is there any
possibility to set that value before pressing create button? It would be
nice if the creator of the ticket is able to see the preselected values
right after the form with the new ticket is displayed. Is there any
chance to do that? If not I sill use the action “onCreate”.

Thank you for reply,
Tom.

Kenneth Crocker napsal(a):

Tomas,

Actually, once a CF is created and you "apply" it to a queue, all you 

need to do is set the CF privileges to let “Whomever” set that value in
the create screen. Navigate thus; Configuration->Custom Fields->(select
CF)->Group Rights. Once in group rights, you decide who can do what for
that CF. Hope this helps.

Kenn
LBNLOn 1/19/2009 12:13 AM, Tom� S�ra wrote:

Kenn, thanks for your reply.
If you can send some example I would be greatful. Is there any
possibility to set that value before pressing create button? It would be
nice if the creator of the ticket is able to see the preselected values
right after the form with the new ticket is displayed. Is there any
chance to do that? If not I sill use the action “onCreate”.

Thank you for reply,
Tom.

Kenneth Crocker napsal(a):

Tomas,

When did you want this to happen? At create time? Just write a 

scrip with the condition to when you want it to happen (may have to
make this user-defined) and then write an action to set the value of
the CF. IF this is the case and you have trouble with the scrip, I
have many examples I can send you. If I’m wrong, then ignore my
suggestion. :slight_smile:

Kenn
LBNL
On 1/16/2009 5:26 AM, Tom� S�ra wrote:

Hello,
When I was configuring RT system (version 3.8.2) I wanted to
preselect value in Custom Field (type - select one value). Is there a
possibility to do so? I searched mailing lists for answer to this
question but I was not successful in finding the answer.

Tahnks in advance for your help,
Tom.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com