Hi All,
Greg Elisara wrote:
From time to time, a requestor will not receive any RT correspondence -
autoreplies or ticket correspondence. This stikes us as odd because we are
now approaching ticket 1,000 and we probably talking about less that a dozen
instances of this problem. Could “Precedence: bulk” be causing this? Would
changing the Precedence in the header to something like “Normal” or removing
it entirely cause RT to function differently?
RT refrains from replying to email with a Precedence of “bulk”
or “junk”. I can’t seem to find this mentioned in any RFCs, but
it has precedent at least in the “vacation” program.
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances