Hello rt users!
So, I’m trying to present RT to management as a candidate for the IT
departments trouble ticketing system.
They seem to be set on using bugzilla, but I have this itch that
bugzilla doesn’t work optimally for generic everyday IT issues (no
software development at all). So I’m setting them both up in a sand-box
to test both rt2 and bugzilla out.
I finally have rt running (after I munged my perl installation a couple
times). But I noticed that it comes with a clean slate.
I don’t want to spend hours building queues and users and engineering
the whole notification and escalation process if this is only going to
be a demo, and a demo that could very well be quickly tossed out in
favor of a bugzilla implementation.
My question. Are there any schema’s out there, prebuilt? Maybe a
rtadmin script that builds a generic little TT system? With this, I can
get a quick and dirty system going so I can hopefully become an rt user
and start engineering a customized solution.
I’m just a packet pusher.