I want to include a link on an external site to the create ticket interface with some field pre-set, i am able to set requestors, subject, and content without issues but customfield require an query argument like “Object-RT::Ticket–CustomField-3-Value” (url encoded as Object%2DRT%253A%253ATicket%2D%2DCustomField%2D3%2DValue).
Is there an “easier” way to pass the CustomField that i didn’t find ? I tried things like CF-1, CustomField-1, CF.{cfname}…