Pre-populate the Content field?

RT Users
1

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Hi. Working on my first RT system (v3.8.1 on CentOS 5) for doing a change management approval
process. I’ve been asked whether it’s possible to have the Content field pre-populated with a
text template when a user starts to create a ticket. Haven’t found an answer in the wiki or out
on Google. It sounds like something a callback should be able to do but I can’t find anything
in the wiki to explain how those work either. (Am I being dense?)

If anyone can point me to a place that explains callbacks, or has done this before and can share
the solution, I’d appreciate it. Thanks in advance from another RT newbie.

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