Hi,
I’m working with a new customer who uses RT 3.8.8 and I am trying to integrate with dynamics CRM as part of a sales process. I have a solution now where I can create a ticket using the REST API. This returns me an ID which I wish to add some links to. No matter what ticket is I supply to the link post, the ticket is linked to ticket id 1.
For example, this is the HTTP request I am sending to set the parent ticket:
POST http://xxx/REST/1.0/ticket/105440/linkshttp://xxx:80/REST/1.0/ticket/105440/links?ce_b4=cnQtdXNlcnNAYmVzdHByYWN0aWNhbC5jb20%3D&cas_b4=YXN3aWZ0QHBlYXJ0cmVlc29mdHdhcmUuY28udWs%3D&utm_medium=Email&utm_source=Outlook HTTP/1.1
Content-Type: application/x-www-form-urlencoded
Host: rt.vaioni.net
Content-Length: 66
Expect: 100-continue
user=xxx&pass=xxx&content=MemberOf%3a+105349%0d%0a
And the response back from RT is:
35
RT/3.8.8 200 Ok
Links for ticket 105440 updated.
0
Unfortunately as you can see in the image below, this ticket is not linked to ticket 1.
[cid:image001.png@01CFE2E4.F49EC360]
Has anyone come across this issue before? And I greatly appreciate any help you can offer.
Regards,
Ant
Anthony Swift
Director
Peartree Software Ltd
15a High Street
Newton-le-Willows
Merseyside
WA12 9SP
T: 0770 88 99 55
E: aswift@peartreesoftware.co.ukmailto:aswift@peartreesoftware.co.uk:25?ce_b4=cnQtdXNlcnNAYmVzdHByYWN0aWNhbC5jb20%3D&cas_b4=YXN3aWZ0QHBlYXJ0cmVlc29mdHdhcmUuY28udWs%3D&utm_medium=Email&utm_source=Outlook
W: http://www.peartreesoftware.co.uk:80/?ce_b4=cnQtdXNlcnNAYmVzdHByYWN0aWNhbC5jb20%3D&cas_b4=YXN3aWZ0QHBlYXJ0cmVlc29mdHdhcmUuY28udWs%3D&utm_medium=Email&utm_source=Outlook http://www.peartreesoftware.co.uk/http://www.peartreesoftware.co.uk:80/?ce_b4=cnQtdXNlcnNAYmVzdHByYWN0aWNhbC5jb20%3D&cas_b4=YXN3aWZ0QHBlYXJ0cmVlc29mdHdhcmUuY28udWs%3D&utm_medium=Email&utm_source=Outlook
Skype: peartreesoftware
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