Possible?

RT Users
1

Hi list,

How would I dosomething like this in RT? I want it to apply to all
queues/tickets.

When due date = today, make priority = 0

Many thanks, Jim

2

Hi list,
How would I dosomething like this in RT? I want it to apply to all
queues/tickets.
When due date = today, make priority = 0
Many thanks, Jim

Hi Jim,

As far as I know, RT is event driven so it wouldn’t be able to do this
on its own. It should be a fairly simple matter to do this with a cron
job and custom perl script, however.

Regards,
Gene

3

Hi list,
How would I dosomething like this in RT? I want it to apply to all
queues/tickets.
When due date = today, make priority = 0
Many thanks, Jim

Hi Jim,

As far as I know, RT is event driven so it wouldn’t be able to do this on
its own. It should be a fairly simple matter to do this with a cron job
and custom perl script, however.

Regards,
Gene

This seems tailor-made for rt-crontool. It should be in your
RT bin directory, “rt-crontool --help” should get you started.

Cheers,
Ken

4

Thanks to you both. Rt-crontool is just what it needed.

Regards, JimFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kenneth
Marshall
Sent: 19 July 2010 17:42
To: Gene LeDuc
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Possible?

Hi list,
How would I dosomething like this in RT? I want it to apply to all
queues/tickets. When due date = today, make priority = 0
Many thanks, Jim

Hi Jim,

As far as I know, RT is event driven so it wouldn’t be able to do this

on
its own. It should be a fairly simple matter to do this with a cron
job
and custom perl script, however.

Regards,
Gene

This seems tailor-made for rt-crontool. It should be in your
RT bin directory, “rt-crontool --help” should get you started.

Cheers,
Ken

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