Possible timing problem on ticket creation (Was: Re: SelfService interface probs)

RT Users
1

Robie Basak wrote:

[snip]

Please ignore everything else I’ve said on the subject; that was
speculation, now I delved into the code I fixed it :slight_smile:

It is a bug, and this fix is a bit of a hack; the RT interface should
really be able to deal with the fact that the user now does have
permission because the new ticket has him as a requestor.

I seem to hit a similar problem when having a queue with the scrip

OnCreate NotifyOwner with Transaction

while creating the ticket using the WEB UI. This is with rt 2.0.13. Is it
fixed in 2.0.14? Has anybody ever looked into this?

Regards,
Harald

Harald WagenerAn der Alster 4220099 Hamburg*http://www.fcb-wilkens.com

2

I seem to hit a similar problem when having a queue with the scrip

OnCreate NotifyOwner with Transaction

I don’t quite see why this should affect anything; the ticket isn’t
being changed by the scrip at all.

Have you tried removing the scrip to see if the problem still occurs?

[…]

Robie.

3

Robie Basak wrote:> On Thu, 2002-09-05 at 15:27, Harald Wagener wrote:

I seem to hit a similar problem when having a queue with the scrip

OnCreate NotifyOwner with Transaction

I don’t quite see why this should affect anything; the ticket isn’t
being changed by the scrip at all.

Have you tried removing the scrip to see if the problem still occurs?

Hello Robie,
thanks for the quick answer - but my mail was incomplete (the dangers of
writing more than one mail at a time…).

Want I wanted to say is that the Owner doesn’t get notified despite the
script above. Anybody hit that problem?

Regards,
Harald

Harald WagenerAn der Alster 4220099 Hamburg*http://www.fcb-wilkens.com