Hi all -
My company just started using RT to track all of their tech support
mail, and it’s working out really well. I was wondering if a new
"feature" could be added to the upcoming 2.0(?) release?
It’s an option to always include the original message on all
replies, correspondece, etc. It just helps the person who submitted
the request remember what the original problem/message was.
I wrote a quick perl script/hack to query the database and
reconstruct the original message from the transaction directory (which
i’ll pass along to possibly be used if you’d like) and i edited
mail.pm to resend the message on all transactions except the initial
if anyone else would find this useful, please let me know and i’ll
pass it along. unfortunately, i don’t really have the time at the
moment to be involved in the project and just submit a patch you, but
hoopefully what i’ve got will be a start.
"I'm very drunk and I intend on getting drunker before it's over." -Clark Gable, Gone with the Wind