Possible Bug in 'Scrips and Recipients' and TransactionBatch

RT Users
1

Hello,

I have noticed that when we switched some of our Scripts to TransactionBatch from TransactionCreate the email addresses affected by those scrips where removed from the ‘Scrips and Recipients’ window in Update/Reply to ticket. Is this a known bug or am I doing something else wrong?

Thanks,

Tobias Hieta
Project Manager @ Purple Scout
E-Mail: tobias.hieta@purplescout.se
Cell: +46 732 051 411
www: Tobias Hieta | about.me

2

I have noticed that when we switched some of our Scripts to
TransactionBatch from TransactionCreate the email addresses affected
by those scrips where removed from the ‘Scrips and Recipients’
window in Update/Reply to ticket. Is this a known bug or am I doing
something else wrong?

Not a bug, just a limitation with TransactionBath. TransactionBatch
Scrips are run at a different stage in ticket processing and as such
can’t currently be included in the DryRun stage used by Scrips and
Recipients.

-kevin