I had reported to me the following and verified to be true (on our
system RT v3.4.2)
Make RT not lose time worked on tickets when the are merged. Everytime
when 2 tickets are merged the time spent gets set to 0
Ticket 50487: TimeWorked changed from ‘60’ to ‘0’ in The Basics
section.
T.J. Maciak
Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448