I am using RT v3.4.2 since last August and just found out that you can not
query for tickets that have a “Deleted” status in them.
I can still view these tickets by entering the ticket number but am not
able to search for them.
This problem applies to both the Query Builder general and "Advanced"
query builder as well.
I think it would be nice to have an option to be able to search under
deleted tickets since they are still in the database.
On a side note - is there a specific place to send bug and/or overall RT
feature requests to?
Thanks,
T.J. Maciak
Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448
It’s a feature.On 4/18/06, tmaciak@ci.grand-rapids.mi.us tmaciak@ci.grand-rapids.mi.us wrote:
I am using RT v3.4.2 since last August and just found out that you can not
query for tickets that have a “Deleted” status in them.
I can still view these tickets by entering the ticket number but am not able
to search for them.
This problem applies to both the Query Builder general and “Advanced” query
builder as well.
I think it would be nice to have an option to be able to search under
deleted tickets since they are still in the database.
On a side note – is there a specific place to send bug and/or overall RT
feature requests to?
Thanks,
T.J. Maciak
Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448
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