We have a customer portal into which they log using RSA authentication. The
portal has a web form which allows them to fill out and submit tickets. Of
course, RT has the Self Service interface which makes our web form somewhat
redundant. However, this redundancy is more-or-less necessary since we don’t
have RSA authentication into RT.
This leads to my question. Is it possible and has anyone integrated RSA
authentication into their RT setup to allow for the type of behaviour I’m
looking for? That behaviour would be to allow persons that log in to the portal
to have access to the RT Self Service UI.
Mathew
Keep up with me and what I’m up to: http://theillien.blogspot.com
I’m wondering what the correct place to create a new section that can
be included in the At a Glance view.
I’m looking to create a small summary of requests a user has made
(mini-self service list) that can be added globally for all users.
Steve
Why not just use the “Tickets I created” widget?
Mathew
Keep up with me and what I’m up to: http://theillien.blogspot.com
Steve Cochran wrote:
Mathew Snyder wrote:
This leads to my question. Is it possible and has anyone integrated RSA
authentication into their RT setup to allow for the type of behaviour I’m
looking for? That behaviour would be to allow persons that log in to the portal
to have access to the RT Self Service UI.
Assuming you’ve got the Apache magic in place to do the RSA
authentication for you, it’s not massively complex to get RT to use
Apache’s authentication and trust “REMOTE_USER”
You just need to add
Set ($WebExternalAuth , 1);
Set ($WebFallbackToInternalAuth , 1);
To your RT configuration And RSA protect the /SelfService directory
To use CAS (Confluence) with the system
I ended up using a couple of extra hoops to bounce you to a seperate
page so I only had to do the authentication once (Getting partially
logged out every 2 hours got annoying). But it worked without them.
Mark
Mark Chappell
Unix Systems Administrator
I’m wondering what the correct place to create a new section that can
be included in the At a Glance view. I’m looking to create a small
summary of requests a user has made (mini-self service list) that can
be added globally for all users.
Along those lines, is there a way to link to the Self-Service
interface for users who aren’t automatically directed to it?
Steve
Why not just use the “Tickets I created” widget?
I don’t have that widget listed, is it part of the standard install?
Steve
Under Preferences->RT at a glance you can select which widgets you want to display.
Keep up with me and what I’m up to: http://theillien.blogspot.com
Steve Cochran wrote:
I was looking there, and in the global settings. I don’t have widget
called “Tickets I created”.
SteveOn Jan 7, 2008, at 11:07 AM, Mathew Snyder wrote:
Under Preferences->RT at a glance you can select which widgets you
want to display.
Strange. I thought it was standard. I guess you can create a custom search and
use that.
Keep up with me and what I’m up to: http://theillien.blogspot.com
Steve Cochran wrote:
Steve,
What version of RT are you using? Is it before 3.6?
CraigFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Mathew
Snyder
Sent: Monday, January 07, 2008 12:19 PM
To: Steve Cochran
Cc: RT-Users@lists.bestpractical.com
Subject: Re: {Spam?} Re: [rt-users] Adding components to the At a Glance
Strange. I thought it was standard. I guess you can create a custom
search and
use that.
Keep up with me and what I’m up to: http://theillien.blogspot.com
Steve Cochran wrote:
I was looking there, and in the global settings. I don’t have widget
called “Tickets I created”.
Steve
Under Preferences->RT at a glance you can select which widgets you
want to display.
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
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That gets back to my original question. How do you create a new widget
that appears in the list to add to the “At a glance” view?
SteveOn Jan 7, 2008, at 12:18 PM, Mathew Snyder wrote:
Strange. I thought it was standard. I guess you can create a
custom search and
use that.
Nope, 3.6.3 on FC7.On Jan 7, 2008, at 1:10 PM, Patterson, Craig wrote:
What version of RT are you using? Is it before 3.6?
Under the Ticket page build the search you want (eg. Requestor = ‘username’ or
CreatedBy = 'username) but don’t actually run the search. Under the Current
Search field is a Saved Searches box. Enter the name of the search in the
Description box and click save. Then go to Preferences->RT at a glance and it
should appear in the list of widgets to add.
Keep up with me and what I’m up to: http://theillien.blogspot.com
Steve Cochran wrote:
Steve Cochran wrote:
I’m wondering what the correct place to create a new section that can
be included in the At a Glance view. I’m looking to create a small
summary of requests a user has made (mini-self service list) that can
be added globally for all users.
This page has some clues:
http://wiki.bestpractical.com/view/HomePageSavedSearches
In particular, check the “RT 3.6.0” heading.
Basically, you’ll want to create a file named
html/Elements/MyNewComponent (or similar).
Then modify the $HomepageComponents option in your RT config file to
include MyNewComponent.
Then restart your web server.
Hope that helps,
Jason