Popup Calendar

RT Users
1

Running 3.6.3.

I think I finally found the “advanced” view for a new ticket creation, it’s
only available when signed in as a privlidged users.

Using the self service interface, I’ve added the html to display and enter a
due date. The problem now is that the popup window to select a date is not
working for an unprivlidged user; looks like a permissions problem.

I copied /Elements/SelectDate to /SelfSerivce/Elements/SelectDate to see if
that would solve the problme, but no joy.

Is there a simple way to get the date picker to work in the Self-Service
interface?

I’m getting the impression that not many people are using the self-service
interface, that true?

2

Stephen,

What kind of privileges have you granted and to whom in relation to the

queue where the ticket is being created (or attempted)?

Kenn
LBNLOn 4/13/2008 8:30 PM, Stephen Cochran wrote:

Running 3.6.3. http://3.6.3.

I think I finally found the “advanced” view for a new ticket creation,
it’s only available when signed in as a privlidged users.

Using the self service interface, I’ve added the html to display and
enter a due date. The problem now is that the popup window to select a
date is not working for an unprivlidged user; looks like a permissions
problem.

I copied /Elements/SelectDate to /SelfSerivce/Elements/SelectDate to see
if that would solve the problme, but no joy.

Is there a simple way to get the date picker to work in the Self-Service
interface?

I’m getting the impression that not many people are using the
self-service interface, that true?

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3

Running 3.6.3.

I think I finally found the “advanced” view for a new ticket
creation, it’s only available when signed in as a privlidged users.

Using the self service interface, I’ve added the html to display and
enter a due date. The problem now is that the popup window to select
a date is not working for an unprivlidged user; looks like a
permissions problem.

I copied /Elements/SelectDate to /SelfSerivce/Elements/SelectDate to
see if that would solve the problme, but no joy.

That widget calls a date selection popup that’s outside the document
root an untrusted user is allowed to see. You’ll need to do a bit more
advanced hackery to either clone the popup to /SelfService/ (and make
a customised version of SelectDate which knows about it) or to modify
the RT “NoAuth” regexp in the RT_Config file.

Is there a simple way to get the date picker to work in the Self-
Service interface?

I’m getting the impression that not many people are using the self-
service interface, that true?

Certainly, many of our client use it. And many of the sites I’ve seen
in the field who aren’t our clients also use it.

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