Populating Custom Fields via Template

RT Developers
1

Hi all,

I am curious if it is possible to add custom field values when creating
tickets via templates. I know that the ticket object is available, but it
seems to be in a very limited capacity.

This doesn’t seem to work:

{ $Ticket->AddCustomFieldValue(Field => ‘MyCField’, Value => ‘MyCValue’,
RecordTransaction => 1 ); }

And neither does this:

{ $self ->Ticket->AddCustomFieldValue(Field => ‘MyCField’, Value =>
‘MyCValue’, RecordTransaction => 1 ); }

Any ideas?

Thanks!

Jannae Jacks
Senior Network Security Analyst, Technology Security Services
New York University, Information Technology
726 Broadway, 2nd Floor, New York, NY 10003
http://www.nyu.edu

2

Any ideas on this? Appreciate any assistance, including other ideas if this
is not possible.

Thanks!On Fri, Mar 11, 2016 at 4:43 PM, Jannae Jacks jannae@nyu.edu wrote:

Hi all,

I am curious if it is possible to add custom field values when creating
tickets via templates. I know that the ticket object is available, but it
seems to be in a very limited capacity.

This doesn’t seem to work:

{ $Ticket->AddCustomFieldValue(Field => ‘MyCField’, Value => ‘MyCValue’,
RecordTransaction => 1 ); }

And neither does this:

{ $self ->Ticket->AddCustomFieldValue(Field => ‘MyCField’, Value =>
‘MyCValue’, RecordTransaction => 1 ); }

Any ideas?

Thanks!

–
Jannae Jacks
Senior Network Security Analyst, Technology Security Services
New York University, Information Technology
726 Broadway, 2nd Floor, New York, NY 10003
http://www.nyu.edu

Jannae Jacks
Senior Network Security Analyst, Technology Security Services
New York University, Information Technology
726 Broadway, 2nd Floor, New York, NY 10003
http://www.nyu.edu

3

And I just re-read the documentation and figured it out. :slight_smile: So, nevermind!

FYI, if anyone is still struggling with this silently, custom fields are
available as part of the “create ticket” action.

https://docs.bestpractical.com/rt/4.4.0/RT/Action/CreateTickets.html

All you need to do is say:

CF-name of your field: something something

And it works like a charm.On Sat, Mar 19, 2016 at 4:34 PM, Jannae Jacks jannae@nyu.edu wrote:

Any ideas on this? Appreciate any assistance, including other ideas if
this is not possible.

Thanks!

On Fri, Mar 11, 2016 at 4:43 PM, Jannae Jacks jannae@nyu.edu wrote:

Hi all,

I am curious if it is possible to add custom field values when creating
tickets via templates. I know that the ticket object is available, but it
seems to be in a very limited capacity.

This doesn’t seem to work:

{ $Ticket->AddCustomFieldValue(Field => ‘MyCField’, Value => ‘MyCValue’,
RecordTransaction => 1 ); }

And neither does this:

{ $self ->Ticket->AddCustomFieldValue(Field => ‘MyCField’, Value =>
‘MyCValue’, RecordTransaction => 1 ); }

Any ideas?

Thanks!

–
Jannae Jacks
Senior Network Security Analyst, Technology Security Services
New York University, Information Technology
726 Broadway, 2nd Floor, New York, NY 10003
http://www.nyu.edu

–
Jannae Jacks
Senior Network Security Analyst, Technology Security Services
New York University, Information Technology
726 Broadway, 2nd Floor, New York, NY 10003
http://www.nyu.edu

Jannae Jacks
Senior Network Security Analyst, Technology Security Services
New York University, Information Technology
726 Broadway, 2nd Floor, New York, NY 10003
http://www.nyu.edu