Populating custom field with e-mail address of logged in user

Hello Everyone,

I have a free form text custom field which I want to populate
automatically with the logged in user’s e-mail address before ticket
creation, i.e. when “New ticket in” is clicked. Similar to the way
that the requester field is populated by the logged in user’s e-mail
address at this stage. In our organisation, the person who enters a
ticket is most often not the requester, thereby we need this extra field
to know who entered the case.

I don’t think this is possible via a scrip. Does anyone have any neat
way of doing this?

Stewart
Stewart Tranter
Computing Services
Loughborough University

E: s.g.tranter@lboro.ac.uk
W: http://www.lboro.ac.uk/computing/
T: +44 (0) 1509 223719
F: +44 (0) 1509 223989

You can hide this field from users who create ticket and use
http://wiki.bestpractical.com/index.cgi?DefaultCustomFieldValue to
populate value automaticaly.
Would this solve your task?

Next code (untested) could be used to get properties of the user who
created ticket in the scrip:
$TicketObj->CreatorObj->EmailAddress;
Use it to set default value.On 11/24/05, Stewart Tranter S.G.Tranter@lboro.ac.uk wrote:

Hello Everyone,

I have a free form text custom field which I want to populate
automatically with the logged in user’s e-mail address before ticket
creation, i.e. when “New ticket in” is clicked. Similar to the way
that the requester field is populated by the logged in user’s e-mail
address at this stage. In our organisation, the person who enters a
ticket is most often not the requester, thereby we need this extra field
to know who entered the case.

I don’t think this is possible via a scrip. Does anyone have any neat
way of doing this?

Stewart

Stewart Tranter
Computing Services
Loughborough University

E: s.g.tranter@lboro.ac.uk
W: http://www.lboro.ac.uk/computing/
T: +44 (0) 1509 223719
F: +44 (0) 1509 223989


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Best regards, Ruslan.

Hello Everyone,

I have a free form text custom field which I want to populate
automatically with the logged in user’s e-mail address before ticket
creation, i.e. when “New ticket in” is clicked. Similar to the way
that the requester field is populated by the logged in user’s e-mail
address at this stage. In our organisation, the person who enters a
ticket is most often not the requester, thereby we need this extra field
to know who entered the case.

I don’t think this is possible via a scrip. Does anyone have any neat
way of doing this?

The person who created the ticket is already stored. You could
write a Scrip that fills in a custom field with the e-mail
address of that person.

-Todd