I have a free form text custom field which I want to populate
automatically with the logged in user’s e-mail address before ticket
creation, i.e. when “New ticket in” is clicked. Similar to the way
that the requester field is populated by the logged in user’s e-mail
address at this stage. In our organisation, the person who enters a
ticket is most often not the requester, thereby we need this extra field
to know who entered the case.
I don’t think this is possible via a scrip. Does anyone have any neat
way of doing this?