Populate sub-field based on parent field selection

RT Users
1

Hi all,

In RT 4, how would I go about populating a dropdown sub-field based on
the selection of of the dropdown parent field? For example:

User selects “System” in parent dropdown field. Subfield values that can
be selected are updated to show “Architecture”, “Platform”, etc. User
can then select one of those two and continue with the ticket creation.

Thanks!

2

Use categories.

However, v4.2.1 appears to be broken and upgrading to 4.2.2 did not fix it
for me. A second field populated based on the first works, but a third
based on the second doesn’t.

Also, they can be confusing to set up at first.

-Mathew

“When you do things right, people won’t be sure you’ve done anything at
all.” - God; Futurama

“We’ll get along much better once you accept that you’re wrong and neither
am I.” - MeOn Wed, Jan 22, 2014 at 9:35 AM, Russell Jones russell@jonesmail.me wrote:

Hi all,

In RT 4, how would I go about populating a dropdown sub-field based on the
selection of of the dropdown parent field? For example:

User selects “System” in parent dropdown field. Subfield values that can
be selected are updated to show “Architecture”, “Platform”, etc. User can
then select one of those two and continue with the ticket creation.

Thanks!