Plz help me

i have configure RT.3.2.1 in mandrake10.x linux
working fine
now i want to work with CC option
(in my network i got mail sever (postfix+ldap+courierImap))
how can i redirect RT to postfix server using CC option

venu

Hi

I cannot open tickets which are in “HIGHEST PRIORITY TICKETS I OWN”

Please help me to fix this problem.

Thx

Raghu

Raghu,

What privileges have you set for groups/roles at the global level and 

queue level (for the queue where your tickets reside)? Do you grant
privileges to users or for groups and then put users in groups (way less
maintenance)?

Kenn
LBNL

Raghavendra.s wrote: