Plugin LinearEscalate

RT Users
1

I have installed LinearEscalate.pm

When i run this command :

rt-crontool–search RT::Search::FromSQL–search-arg
“(Status=‘new’ OR Status=‘open’ OR Status = ‘stalled’)”
–action RT::Action::LinearEscalate

I have :

User RT not found, please contact RT administrator.

2

I have installed LinearEscalate.pm

When i run this command :

rt-crontool–search RT::Search::FromSQL–search-arg
“(Status=‘new’ OR Status=‘open’ OR Status = ‘stalled’)”
–action RT::Action::LinearEscalate

I have :

User RT not found, please contact RT administrator.

You need to have a user in RT whose Gecos field matches your unix
username. This is how it knows what RT user to load up and run as.

This often “just works” when you’re logged in as root, but if you’re
trying to set up an rtcrontool unix user to separate privileges,
you’ll need to do some rights granting in RT.

-kevin

3

But I have create an unix user : rtcrontool and i have add this user in
www-data group

And i have create in RT an user rtcrontool and set the unix user
parameter to rtcrontool

But i have ever :

Failed to load module RT::Action::LinearEscalate…On 24/04/2012 17:04, Kevin Falcone wrote:

On Tue, Apr 24, 2012 at 09:08:58AM +0200, Gerald wrote:

I have installed LinearEscalate.pm

When i run this command :

rt-crontool–search RT::Search::FromSQL–search-arg
“(Status=‘new’ OR Status=‘open’ OR Status = ‘stalled’)”
–action RT::Action::LinearEscalate

I have :

User RT not found, please contact RT administrator.

You need to have a user in RT whose Gecos field matches your unix
username. This is how it knows what RT user to load up and run as.

This often “just works” when you’re logged in as root, but if you’re
trying to set up an rtcrontool unix user to separate privileges,
you’ll need to do some rights granting in RT.

-kevin

4

But I have create an unix user : rtcrontool and i have add this user
in www-data group

And i have create in RT an user rtcrontool and set the unix user
parameter to rtcrontool

But i have ever :

Failed to load module RT::Action::LinearEscalate…

As I mentioned earlier, in your other thread on the mailing list, this
is often a permissions issue (and separate from “User RT not found”).

Try loading the file explicitly
perl -I/opt/rt4/lib -MRT::Action::LinearEscalate -e1

-kevin> On 24/04/2012 17:04, Kevin Falcone wrote:

On Tue, Apr 24, 2012 at 09:08:58AM +0200, Gerald wrote:

I have installed LinearEscalate.pm

When i run this command :

rt-crontool–search RT::Search::FromSQL–search-arg
“(Status=‘new’ OR Status=‘open’ OR Status = ‘stalled’)”
–action RT::Action::LinearEscalate

I have :

User RT not found, please contact RT administrator.
You need to have a user in RT whose Gecos field matches your unix
username. This is how it knows what RT user to load up and run as.

This often “just works” when you’re logged in as root, but if you’re
trying to set up an rtcrontool unix user to separate privileges,
you’ll need to do some rights granting in RT.

5

perl -I/opt/rt4/lib -MRT::Action::LinearEscalate -e1

Give :

root@RT-TEST:/# perl -I/opt/rt4/local/lib/LinearEscalate.pm
-MRT::Action::LinearEscalate -e1

Can’t locate RT/Action/LinearEscalate.pm in @INC (@INC contains:
/opt/rt4/local/lib/LinearEscalate.pm /etc/perl
/usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10
/usr/local/lib/site_perl .).
BEGIN failed–compilation aborted.

6

perl -I/opt/rt4/lib -MRT::Action::LinearEscalate -e1

Give :

root@RT-TEST:/# perl -I/opt/rt4/local/lib/LinearEscalate.pm
-MRT::Action::LinearEscalate -e1

You copied and pasted wrong.
perl -I/opt/rt4/lib -MRT::Action::LinearEscalate -e1

-kevin

7

perl -I/opt/rt4/lib -MRT::Action::LinearEscalate -e1

But install script copy plugin LinearEscalate.pm in
/opt/rt4/local/lib/RT/Action/

8

perl -I/opt/rt4/lib -MRT::Action::LinearEscalate -e1
But install script copy plugin LinearEscalate.pm in
/opt/rt4/local/lib/RT/Action/

As I mentioned earlier in the thread, LinearEscalate.pm is shipped
with RT 4.0.5, there was no need to install a much older version of a
plugin that is incompatible with RT4.

rt/4.0 (4.0-trunk *)$ ls lib/RT/Action/LinearEscalate.pm
lib/RT/Action/LinearEscalate.pm

You should remove the copy of the plugin in local/lib and try again.

-kevin

9

I have deleted the file in local/lib

and the plugin works !

Very thanks for you.On 25/04/2012 16:28, Kevin Falcone wrote:

On Wed, Apr 25, 2012 at 03:01:39PM +0200, Gerald wrote:

On 25/04/2012 14:49, Kevin Falcone wrote:

perl -I/opt/rt4/lib -MRT::Action::LinearEscalate -e1

But install script copy plugin LinearEscalate.pm in
/opt/rt4/local/lib/RT/Action/

As I mentioned earlier in the thread, LinearEscalate.pm is shipped
with RT 4.0.5, there was no need to install a much older version of a
plugin that is incompatible with RT4.

rt/4.0 (4.0-trunk *)$ ls lib/RT/Action/LinearEscalate.pm
lib/RT/Action/LinearEscalate.pm

You should remove the copy of the plugin in local/lib and try again.

-kevin

10

Hello all!

We have a main group lets say Foo which contains several other groups
(bar, biz, bang, blarg) when I give rights to the group Foo to a Queue
none of the sub groups inherit the given rights. Is it even possible for
groups to inherit parent rights? or am I barking up the wrong tree and
need to add each sub group to a Queue and grant it rights?

-Ron

11

We have a main group lets say Foo which contains several other
groups (bar, biz, bang, blarg) when I give rights to the group Foo
to a Queue none of the sub groups inherit the given rights. Is it
even possible for groups to inherit parent rights? or am I barking
up the wrong tree and need to add each sub group to a Queue and
grant it rights?

Please provide an RT version and replication steps. Recursive group
memberships granting rights to the included groups has been an RT
feature for a long time.

-kevin