I am running RT4 and trying to setup a new custom status for “pending” for the developers. I have added the following to the RT_SiteConfig, did the update, and restarted Apache.
#Set Custom Statuses
#Attemping to add a “Pending” status
Set( %Lifecycles, default_pending => {
initial => [ ‘new’ ],
active => [ ‘open’, ‘stalled’, ‘pending’ ],
inactive => [ ‘resolved’, ‘rejected’, ‘deleted’ ],
});
I can then add this Custom Status setting to a particular queue, and it all looks good. My problem… I can’t resolve the ticket or do anything other than leave it in the “new” status? Am I missing something obvious here? Thanks!