Please help the newbie

RT Users
1

I am stuck.

I am new to RT. We have had RT running for a while I have not been with
the company that long and RT has started messing up. I am running rt
3.11. What it is doing is giving the prog mailer (/usr/sbin/smrsh) exited
with EX_TEMPFAIL. I have searched that error and came up with this to try
this and it works.

cat dfj9KJDVHX001731 | /etc/smrsh/rt-mailgate --queue general --action
correspond --url http://my.domain/rt but when I email it to
support@domain and have it have a Alias with rt@domain with the program
running /etc/smrsh/rt-mailgate --queue general --action comment --url
http://domain/rt it comes back

Forcing the attempted delivery of mail with the command /usr/lib/sendmail
-v -q -C/etc/mail/sendmail.cf …
Running /var/spool/mqueue/j9OFd4vE004664 (sequence 1 of 1)
“|/etc/smrsh/rt-mailgate --queue facilities --action comment --url
http://itsupport.summa.com/rt/”… Connecting to prog…
mailer prog died with signal 11
“|/etc/smrsh/rt-mailgate --queue facilities --action comment --url
http://itsupport.summa.com/rt/”… Deferred: prog mailer
(/usr/sbin/smrsh) exited with EX_TEMPFAIL

Can some one please help

Thank you,

Joel

Play 100s of games for FREE! http://games.mail.com/

2

I am stuck.

I am new to RT. We have had RT running for a while I have not been with the
company that long and RT has started messing up. I am running rt 3.11. What
it is doing is giving the prog mailer (/usr/sbin/smrsh) exited with
EX_TEMPFAIL. I have searched that error and came up with this to try this
and it works.

cat dfj9KJDVHX001731 | /etc/smrsh/rt-mailgate --queue general --action
correspond --url http://my.domain/rt but when I email it to support@domain
and have it have a Alias with rt@domain with the program running
/etc/smrsh/rt-mailgate --queue general --action comment --url
http://domain/rt it comes back

Forcing the attempted delivery of mail with the command /usr/lib/sendmail -v
-q -C/etc/mail/sendmail.cf …
Running /var/spool/mqueue/j9OFd4vE004664 (sequence 1 of 1)
“|/etc/smrsh/rt-mailgate --queue facilities --action comment --url
http://itsupport.summa.com/rt/”… Connecting to prog…
mailer prog died with signal 11
“|/etc/smrsh/rt-mailgate --queue facilities --action comment --url
http://itsupport.summa.com/rt/”… Deferred: prog mailer
(/usr/sbin/smrsh) exited with EX_TEMPFAIL

Can some one please help

  1. IMHO /etc/smrsh/rt-mailgate should be symlink, but not a copy of
    the rt-mailgate script
  2. rt-mailgate has option --debug, add it and it will show more info about error

Thank you,

Joel

Play 100s of games for FREE! http://games.mail.com/

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