Please help me with RT attachments

I am desperately trying to find the “bottleneck” method that actually
takes the attachment file path and loads it into the database.
I have been digging around in Ticket_Overlay and Transaction_Overlay and
lots of other places trying to identify a place where I could check the
attachments name and based on the name create an html version for each
doc I receive and then attach them both.

I am really desperate now… Please Yelp Yelp Yelp ohhh Help me people…
please…

Regards
Ron.

I am desperately trying to find the “bottleneck” method that actually
takes the attachment file path and loads it into the database.
I have been digging around in Ticket_Overlay and Transaction_Overlay and
lots of other places trying to identify a place where I could check the
attachments name and based on the name create an html version for each
doc I receive and then attach them both.

You want Attachment_Overlay, sub Create, line 161 and below.

Thanks,
/Autrijus/