Please help me Boss!

RT Users
1

Hi,
Please help me!!!
As I had mentioned in my previous mail I need your help on 2 accounts.

  1. I need to change the look & feel of the Queue owners page, where messages are seen & replied, Please tell me which file do I need to edit & I guess I will need to re-complie it so how shoul dI do that.

2.I do not want Email Headers & Mime info "(in case of HTML format)emails to be displayed in the queue owners screen.
How to remove it.
.
I really hope for ur reply,
thanks & reg
sandeep

2

hi,

  1. I need to change the look & feel of the Queue owners page, where messages are seen & replied, Please tell me which file do I need to edit & I guess I will need to re-complie it so how shoul dI do that.

in your source tree, edit the files lib/rt/ui/web/manipulate.pm,
lib/rt/ui/web/forms.pm and lib/rt/ui/web/support.pm.

2.I do not want Email Headers & Mime info "(in case of HTML format)emails to be displayed in the queue owners screen.
How to remove it.

in your source tree you edit the file lib/rt/ui/web/manipulate.pm. change
“all” in the line

&rt::ui::web::print_transaction(‘all’,‘received’,$rt::req[$serial_num]{‘trans’}
[$temp]{‘content’});

to whatever header field you want to see on the screen. it’s probably
around line 779.

all this applies to the web interface and version 1.0.3 of rt!

after editing go to your source root directory and type “make upgrade”.

regards

  frank

Frank Thommen, IT Support Group, D-INFK, ETH Zuerich
E-Mail: thommen@inf.ethz.ch; Tel: +41-1-63 36092 (Mo-Do)

3

HI Frank,
Thnaks a millions BOSS!!!
It worked…great…actua;;ly i was not doing the :make upgrade"
Can u also help me 2 issues…

  1. If somebody sends an HTML format Email to RT queue, it is displayed with HTML code and some other info…
    Is ther anyway to get the HTML junk out, Actually now a adys a lot of people use HTML format emails.

  2. I want the source code of admin-webrt.cgi & webrt.cgi.
    Where can i get this.
    Also if i make any changes to this file then how to complie it so that it works

  3. Is there anyway that the messages in a queue thread are
    displayed, in the recerse order ie. the latest conversation on top.

Thanks for this help in advance.
reg
sandeep

4

2.I do not want Email Headers & Mime info "(in case of HTML format)emails to be displayed in the queue owners screen.
How to remove it.

in your source tree you edit the file lib/rt/ui/web/manipulate.pm. change
“all” in the line

&rt::ui::web::print_transaction(‘all’,‘received’,$rt::req[$serial_num]{‘trans’}
[$temp]{‘content’});

to whatever header field you want to see on the screen. it’s probably
around line 779.

(This may have already been said, but oh well…)
Actually you can change '“all” to “none” for no headers.

If you do want SOME of them then change “all” to “From|To|Subject|… etc.”
You HAVE to use the |'s to actually make them work (documentation???).

See support.pm and look for ‘print_’ to get an idea of how it’s handled.

all this applies to the web interface and version 1.0.3 of rt!

after editing go to your source root directory and type “make upgrade”.

Or just alter it directly in the installed tree, I guess, and hit Reload:-)

–gjs