Playing WAV file attachment from RT ticket

From time to time we have users forward voicemails to our RT4 system.

If an agent right-clicks and saves the file, then opens it, it launches media player fine and they can hear it.

But, if you just click the attachment, it’ll open media player, but error out.

It looks like what happens is media player is actually trying to go to the URL of the attachment. This fails because of authentication. I can see that in the apache logs.

Is there any way to force this to work properly? Maybe force download of the file before launching media player? Turn off authentication for wav attachment URL’s if the player matches media player?